Then, relaunch the Creative Cloud desktop app and try the operation again. To fix this issue, ensure that you are signed in to the Creative Cloud desktop app. This error occurs when you aren't signed in. To fix this issue, retry the operation and enter the credentials when prompted. This error occurs when you haven't entered your account credentials on being prompted, leading to a timeout. ![]() The application is running but not responsive Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. Then, check to see that you are signed in to the Adobe Exchange website and the Creative Cloud desktop app with the same account.Ĭheck the Internet connection, and quit the Creative Cloud desktop app and the installed app. If the above solution doesn't work, try the solutions on this page in the given order.įirst, make sure that you are connected to the Internet. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. Install a compatible app, and quit the Creative Cloud desktop app and the installed app. An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension. Similarly, if you update your app and it is no longer compatible with the extension or plugin, it won't appear in the app. Relaunch the Creative Cloud desktop app and try installing the extension or plugin again.Įrror code -6 indicates that the downloaded plugin is not compatible with any of the installed apps. Quit the Creative Cloud desktop app and the installed app. Then try installing the extension or plugin again.Įrror -3 indicates that the compressed plugin file is corrupt, is missing one of the plugin files, or has run out of disk space.įree some space on the disk. If this doesn't work, quit the Creative Cloud desktop app and the installed app. The file system errors are usually permission errors or are related to disk space. Person 5 - Gave me various articles on how to make our users admins.Quit the Creative Cloud desktop app and the installed app. Person 4 - Said that 1 & 2 were incorrect about it being an enterprise license only feature and tried to troubleshoot the issue with us by getting us to use the old installable packager which created a package of version 4.9.0.515, this installed then tried to update straight away which bought up the UAC prompt, when it was cancelled because the user we were testing with did not have admin rights it hung at 2%. You may grant all adobe folder with admin rights on your end" However, if user machine is restricted with admin rights. ![]() "allow non-admins to update and install apps", this option only allow end user's to see application panel in desktop application. ![]() Person 3 - "So, that restriction is different then option you are referring to. Person 2 - "i am sorry but the feature you are looking for is not a part of team plan" Person 1 - "to be honest with you, the customisation, oyu are expecting, works only in case of Enterprise licenses I spoke to 5 different people and their responses varried from: We actually already have a support case open with adobe. I gave the Users group full control over C:\Program Files (x86)\Common Files\Adobe and it's still bringing up the UAC prompt and not letting them install the applications.
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